FAQ for SmartAnchor

1. What is “SmartAnchor”?

“SmartAnchor” is a patented designed anchoring system. It includes 3 steel casted anchor-hubs, 9 steel alloy corrosion-resistant spikes, 3 10-ft diamond braid nylon ropes, a hammer and a black carrying bag.

2. What is the application of SmartAnchor?

SmartAnchor is designed for tying down aircrafts. It also can secure RV awnings, outdoor tents, boats, balloon and much more.

3. What’s difference between the “SmartAnchor” and its competitor’s product?

SmartAnchor is stronger than competitor’s product. SmartAnchor’s anchor hubs are made of steel alloy and competitors use aluminum for their product. Steel is three times stronger than aluminum. SmartAnchor use 1045 Hi-Carbon steel for anchor spikes and competitors anchor spikes are made of 1020 steel which is a softer low–carbon steel.
SmartAnchor is easier to use. Competitor’s product are designed for vertical pull; when you apply a 45° pull, the holding strength of their anchor is much lower; For SmartAnchor, with its unique “swivel-mounting” design, it has tremendous holding strength on both vertical pull and 45° pull.
SmartAnchor is safer to use. In comparison to competitor’s product, SmartAnchor has lower profile (1inch above ground) and occupy less land (only half of a foot). It will not puncture tires and will reduce tripping hazards.

4. What’s warranty term of SmartAnchor product?

We have lifetime warranty on our product.

5. What’s the return policy?

Customer satisfaction is our goal. If you don’t like or don’t need the product, you can return it back within in 90 days and we will give you 100% refund. The returned product must be in unused condition. The original packing slip will be needed to process the return-refund. Customer will pay the return shipping fee.

6. How long will it take to receive the product when I place an order online?

Normally we will send out your order in 1-2 business days once we receive your payment. Your order will be delivered to you thru UPS ground. Most customers in 48 continental will receive their order within 4 days. If you want to receive your order sooner, please contact us by calling 574-322-5268.

7. How much is the shipping fee?

We charge $9.95 shipping fee for all 48 continental orders. Shipping fee for orders from Alaska, Hawaii, Guam and Puerto Rico will be $50.00. Shipping fee for international order will be $60.00.